Shocked by tech support for Wealthy Affiliate
I was amazed today. Seriously i was. You see i was reminded about the incredibly fast tech support for wealthy affiliate members. Technical support for your website is available from your dashboard once you become a member of WA, which i am convinced is the best online community for existing small business owners and also those who want to get training and assistance necessary to start their own online businesses.
Let me tell you what happened in my case.
I was working on my website yesterday, utilizing some of the training that i have received here at Wealthy affiliate. From Kyle, Carson and lots of other expert WA members in the community, when suddenly i noticed that i couldn’t view my website in the web browser any longer. When i tried to go to the website address i was getting this message below.
Looking for solutions
I did a bit of research on my own and saw that it was an SSL certificate error. At this point i went into the WA community chat space and asked if any other members had seen this problem before. Got a couple suggestions and possible fixes to the problem right there in chat.
One of these seemed particularly promising and relatively easy so i decided to try that one first. It involved turning off the SSL on my site and then turning it back on again. Basically renewing or refreshing that problem certificate.
As a member of Wealthy Affiliate you get access to this and quite a few other cool site control features in your site management area.
So last night i did as suggested. I turned off SSL and then hit the toggle again to turn it back on for the site, but instead of just turning on right away i got a message that it was queued to be turned back on a bit later.
I thought ok then. i will just wait and check it in the morning to see if all was well.
I was a little bit apprehensive because i know that any visitor who clicked through to visit my site would also see this ominous looking message and would probably just get out of there as quickly as they could because of that message as it mentions the possibility that someone might be trying to steal their info etc.
Definitely not very comforting to any potential visitor. Not comforting for me at all either because i had some of my posts that i was working on getting to page 1 on the Google search results pages, and I know if i saw that on a website on page 1 or any page for that matter i would certainly be high-tailing it out of there as fast as i could.
So when i rolled out of bed this morning, checked to see if things had changed, and was greeted disappointingly with the exact same situation. I just decided that i would go no further on my own.
Calling in the Cavalry
I had to get this thing resolved. So i decided to just take it directly to our Wealthy Affiliate tech support team and just have them sort it out.
I went to the Help Centre at WA about 6:00 am and sent our website support team a message. Told them about the problem i was having and asked them to resolve it. Remember this was 6 in the morning. So i wasn’t really expecting a response until about 8:30 or maybe 9:00. You know kinda like regular business hours. Especially as today’s a weekend day.
Within 10 minutes i had a response from our tech support team at Wealthy Affiliate.
Kinda surprising. But i figured maybe it was just some kinda automated response from the system or something like that. So i didn’t give much thought to it really.
I started fooling around on the Wealthy Affiliate platform. Just looking at what members were posting. I saw some very interesting questions being posed by members and answered by other members. I saw one or two new trainings that i hadn’t seen before and new success stories etc.
It’s always a good idea to come and log in to the Wealthy Affiliate platform whenever you have some time to spare. It’s truly like an online university for people who are already building or would like to build a successful businesses online.
I learn something new each and every time that i log in here.
Anyways, i’m digressing. So to continue.
As i was there browsing around on the platform i saw a new message come in for me. So i opened it.
I was completely shocked and amazed when i saw it was another message from the Wealthy Affiliate tech support team. This time telling me that they had resolved the problem with my website.
I immediately glanced at my phone lying beside me. It was only 6:47 am. Then i went to check my website.
Best tech support for Wealthy Afiliate members
Just like they said. Everything was fine. My website was back up and running perfectly. That means they had fixed my problem in less than an hours time from my first contact. And this on a weekend morning.
I find that very impressive. What do you think?
I’ve heard horror stories from people who use other online resources such as website hosting companies etc, and have had to wait for 24 hours at least just to have their requests for technical assistance acknowledged. When i remember all that i have to say that.
I’m really very pleased with the WA team and i feel really good that i am a part of this community here at Wealthy Affiliate.
Being a part of the community, interacting with others on the platform and learning from the trainings and shared experiences of the members here is the best thing for anyone around the world who wants to build their existing online business or who wants to learn how to start and succeed with their own online business in whatever area they are interested in.
If you’re not a WA member but would like to join the best online small business training and support community. Then please come join us by clicking on the button below.
I remember when i first saw WA i was definitely at a stage in my life where i was wanting an online business for myself. I needed the extra money and wanted the satisfaction of owning my own business.
You can be just like me. With your own business. Moving from strength to strength with your very own business. Here at Wealthy Affiliate you can start any online business. The sky is the limit in terms of what you can achieve.
I should add just a little bit of clarification here. Let us say any legitimate and upstanding form of business. Nothing of a shady or illegal nature will be tolerated in the community.
When you do become a member you will see exactly what i mean when i talk about fast tech support for Wealthy affiliate members. Speak to any member and they will tell you. As a matter of fact. Just take a look at what Freddy had to say about the matter.
Click the image to read what he had to say. Quite interesting.
In closing i want to invite you to tell us about your own experiences with the Wealthy Affiliate tech support team. Or any other tech support team for that matter. I would love to hear your stories. Even if they are horror stories.
Have a great day. Or night.